MLX support
Get help with deployment, account access, billing, integrations and product issues.
Get help with deployment, access, billing, or product issues. MLX is deployed and run alongside a forward-deployed engineer, so teams in an active engagement can also raise anything directly with the engineer embedded with them.
Contact support
Email team@mercurylabs.io for help with deployment, access, billing, or unexpected product behaviour. We aim to reply within one business day.
Report an AI response
If Twin produces harmful, inappropriate, unsafe, or materially incorrect content, email team@mercurylabs.io. Include the MLX session link, what concerned you, and what you expected instead. Do not copy confidential source content into the email; the session link lets the authorised MLX team investigate with the existing access controls and audit trail.
Not using MLX yet?
MLX is currently working with design-partner deployments. If you would like to build a governed AI workflow for your team, read the buyer FAQ or contact Mercury Labs and we will be in touch.
When you contact us
Including these details will help us resolve your issue faster:
- Your company or organisation name
- The email address tied to your MLX account
- The name of your managed MLX target, if known
- A short description of the issue and what you expected
- Screenshots or error messages, if available