Use Twin Desk
Share an email with colleagues
Bring colleagues into an email from Twin Desk, what they see, and what never goes.
Share an email when a colleague needs to see it, comment or help, and doesn't have it themselves. The people you choose get it in their Twin Inbox, and you discuss it together on its page in the web workspace.
Share it
- With the email open, choose Discuss in the Twin panel and start a discussion about it. You can also type @ and a colleague's name in the panel. On the iPhone, use Discuss with… on the email.
- Under With, choose the people.
- Under What goes with it, choose one:
- Subject, sender, date and the text;
- An excerpt you choose; or
- Subject, sender and date only.
- Add a First comment if you like, and send.
Sharing the same email with the same people again updates the share you already made rather than starting another.
Who sees what
| Who | What they can see |
|---|---|
| The people you choose | What you chose to show and the discussion. They never see your mailbox, your other mail or the rest of the conversation |
| You | The same, and you can edit or remove what's shown |
| Organisation admins | They can open a share they aren't in, but only by choosing to. Each such read is recorded |
| Anyone else | Nothing. Guests, people outside your organisation and API keys can't read a share |
- Attachments never go. Only what you chose under What goes with it is shared. Forward an attachment separately if a colleague needs it.
- On the Mac, colleagues see the email as you saw it, with its formatting.
- The Twin refuses to share text that looks like a password, key or token.
- A colleague who hasn't signed in to the Twin yet can be added. Desk says so, and they see the share once they sign in. Until then they get no notification and can't be @mentioned in it.
Keep it tidy
On the share's page you can:
- Edit what's shown or Remove what's shown. Everyone in the share sees your version, with your name beside it;
- Move to a channel, or Make a record from it;
- mark it Done, or Reopen it; and
- Leave it, or, if you made it, Delete it for everyone, with its discussion and files.
Archiving the email in Desk also marks its share done for you.
See Discuss and share for sharing records, channels and sessions.