Choose your notifications

Notification settings decide which activity reaches you, and where. Open your profile menu and choose Notifications.

Where notifications go

Slack and Microsoft Teams need their connection set up first, and the page links to it. Email needs nothing set up. Each kind of activity has its own row, with a switch for each destination it can use.

Slack and Teams start with what needs you: mentions, replies, assignments, shares, and anything that failed. Task completions, watched activity and channel access stay in the app until you turn them on for Slack or Teams.

Teams can message you only after you've messaged Twin there once. If the Teams row says Message Twin once, choose Open Teams and send Twin any message.

When messages arrive

Slack, Teams and email wait about two minutes before they send:

• If you see the notification in Twin meanwhile, nothing is sent.
• If you reply in the discussion meanwhile, the mentions and replies you answered there are done, and nothing is sent for them.
• Several waiting in the same discussion arrive as one message, such as "3 new replies".
• At most ten messages reach you in an hour on each destination. The rest wait until the hour has room, then arrive together as one message that says how many more are waiting in Twin.
• Anything still unsent after four hours stays in the app.

Opening a message's link marks its notification read in Twin. Once you've dealt with everything a Slack message was about, it changes to one grey line that says it's done, if that happens within a day of the message. A task's answer stays as it was.

Email

Email appears on the page when your organisation's Twin sends it. It goes to the address you sign in with, once your sign-in has verified it. Every kind starts off: turn Email on for the ones you want.

Each email says who did what, and where, such as "Priya Shah mentioned you in #Finance". It has one button, which opens the notification in Twin. Reply there: replies to the email don't reach Twin.

To stop one kind of email, use your mail app's Unsubscribe, or open Manage notification preferences at the foot of the email. Unsubscribe turns that kind off for email and leaves everything else as it was. Email sends each notification shortly after it happens, never as a daily digest.

Twin Desk

Twin Desk tells you about what waits for you in the Inbox:

• Mentions;
• Discussion replies;
• Record assignments; and
• Shared with you.

Each is on or off for Twin Desk, and starts on. Other kinds of activity have no Twin Desk switch. Twin Desk sends nothing as a digest: it tells you when it happens.

The Mac's banners and the iPhone's pushes both follow these settings.

Some activity is always in the app

A few kinds, such as reactions to your posts, reach you only in the app, whatever your settings say.